Mobile browsing is getting more well-known. People are scrolling through social media on their phones less. If you want to communicate with your customers in a meaningful way it’s important to ensure that they do not just receive messages from, but also the messages they receive. Businesses like yours can connect with their customers effortlessly via text messaging. There’s no reason to worry about spam and it’s possible to chat live on Hangouts. All users can be connected all day long.
Yes, you did understand it. It is possible to make your company’s phone number accessible via text. This allows employees and customers to stay in touch more regularly. Employee misuse of their phones is decreased since they can forward calls or messages without worrying about precision. The voicemail system will automatically update each time an employee leaves early.
What exactly is Landline Texting?
You can also text your clients using a business number. While it might seem like the only way to contact customers is through talking to them on the phone or sending emails, there are many other ways for you and your company’s information. Business texting software lets you communicate through SMS (Short Message Service) messages which will be sent directly from your landline any time of the day as that there are access points in their area code.
Can customers text my landline?
Although your customers can’t text your landline number but they can send messages directly to the number. This is because your company has set up the software to allow this feature. It’s a different way to boost sales and leads and save time in managing paperwork by sending sales invoices or invoices by email instead of calling people in person.
The number of leads that arrive via text is increasing due to the fact that people appreciate convenience. They can reach you quickly if they have any questions or need help. While it may seem insignificant to you, having your contact info on this form allows the potential customers to look up things they’re interested in. This leads to greater conversion rates for marketing campaigns that target these people.
Why should you use your business line to send texts to customers?
1. Sets up a team inbox
The business line or teamwide email address acts as an open chat room in which every employee is able to engage in conversation. If a customer texts “Your order is ready to be picked up” the interaction with them will be assigned to a single person with no confusion over the person who did what during different conversations on this system, making it more efficient than ever because everyone can now see all of the conversations.
2. Tracks text messages that are incoming (and outgoing) Text messages
You can view both message in text and voice of your conversations from a single line. It’s possible to make sure that employees treat customers with respect, and also use company-approved messaging to clarify any issues. This conversation also creates an audit log so that you can ensure that there are no problems or complaints later.
Text messages are an excellent method of reaching clients who are seeking details about your product or service. They can be informed of everything that’s happening right away and you can also track how many people are asking questions specific to your business. This information will help you plan your marketing strategy.
For more information, click concierge landline messaging
